The Email History insight analyzes email interactions between users and prospects to provide engagement metrics and relationship status indicators. It processes email data to detect engagement patterns, filter automated responses, and measure relationship strength.

Team-Wide Relationship Visibility

This insight aggregates email threads across multiple team members to provide comprehensive relationship analytics. This includes tracking...

The user's interactions with the prospect
The user's interactions with the prospect's colleagues
The user colleague's interactions with the prospect
The user colleague's interactions with the prospect's colleagues

This broader view helps identify the strongest relationships and most effective communication channels within target accounts, and ensures previous conversations and meetings are used as context.

API Response Structure

The API returns clean, structured data with focus on threads that had engagement.

"metrics": {
  "total_emails": 20,
  "total_threads": 8,
  "auto_response_count": 0,
  "prospect_to_user": 5,
  "user_to_prospect": 2,
  "response_rate": "12.5%",
  "threads_with_responses": 1,
  "threads_without_responses": 7
}

Thread Categorization

Threads are grouped into:

responded: Threads where prospects replied
no_response: Threads with no prospect replies

Thread Details

For each thread, the API returns:

{
  "thread_id": "1953ec6d35c7d68a",
  "email_count": 3,
  "response_count": 1,
  "auto_responses": 0,
  "latest_from": "prospect@example.com",
  "latest_to": ["user@example.com"],
  "latest_subject": "Meeting Request",
  "latest_date": "2025-02-25T20:22:15.000Z",
  "latest_body": "Email content preview...",
  "emails": [
    {
      "from": "user@example.com",
      "to": ["prospect@example.com"],
      "subject": "Re: Meeting Request",
      "date": "2025-02-26T01:09:24.000Z",
      "body": "Email content..."
    }
  ]
}

Insight Subtypes and Usage

Subtype: emailHistory

API Controls:

Generate Content API:

{
  "enabledInsights": ["emailHistory"],
  "disabledInsights": []
}

Generate Insights API:

{
  "insightSubtype": "emailHistory"
}

Connection and Data Processing

Users connect their inbox at https://app2.autobound.ai/settings via OAuth. Currently supports Gmail and Outlook.

Processing Details

Initial Sync: Takes 16-24 hours to process historical interactions
Updates: Automatically indexes nightly at midnight PST
Connection Status: Check for green checkmark on integration settings page to confirm connection is active

API Authentication

When accessing via API key, the system will work with all inboxes connected to the organization associated with that API key.

Connection Issues

Check for green checkmark on settings page
Reconnect inbox if connection is broken
We are developing automated alerts for broken connections

Processing Time

Initial sync varies based on inbox size
Large inboxes (50,000+ emails) may take up to 48 hours
Insights are available incrementally during processing

Example Message

Looking at our email thread from last week about the software integration, your team had specific questions about API endpoints - would it help to schedule a technical review with our engineering team?