Email History

The Email History insight analyzes email interactions between users and prospects to provide engagement metrics and relationship status indicators. It processes email data to detect engagement patterns, filter automated responses, and measure relationship strength.

Team-Wide Relationship Visibility

This insight aggregates email threads across multiple team members to provide comprehensive relationship analytics:

The user's interactions with the prospect
The user's interactions with the prospect's colleagues
The user colleague's interactions with the prospect
The user colleague's interactions with the prospect's colleagues

This broader view helps identify the strongest relationships and most effective communication channels within target accounts, and ensures previous conversations and meetings are used as context.

Why This Insight Matters

Surfaces existing relationships across your team
Provides context for re-engagement outreach
Identifies the best path into an account
Prevents embarrassing duplicate outreach

Available Subtypes

Signal	Subtype Enum	Description
Email history	`emailHistory`	Aggregated email interaction history with engagement metrics

Response Fields

Metrics Object

Field	Type	Example	Description
`metrics.total_emails`	number	`20`	Total emails in history
`metrics.total_threads`	number	`8`	Total email threads
`metrics.auto_response_count`	number	`0`	Filtered auto-responses
`metrics.prospect_to_user`	number	`5`	Emails from prospect to user
`metrics.user_to_prospect`	number	`2`	Emails from user to prospect
`metrics.response_rate`	string	`"12.5%"`	Prospect response rate
`metrics.threads_with_responses`	number	`1`	Threads with prospect replies
`metrics.threads_without_responses`	number	`7`	Threads without replies

Thread Object

Field	Type	Example	Description
`thread_id`	string	`"1953ec6d35c7d68a"`	Unique thread identifier
`email_count`	number	`3`	Number of emails in thread
`response_count`	number	`1`	Number of prospect responses
`auto_responses`	number	`0`	Auto-responses in thread
`latest_from`	string	`"[email protected]"`	Sender of latest email
`latest_to`	array	`["[email protected]"]`	Recipients of latest email
`latest_subject`	string	`"Meeting Request"`	Subject of latest email
`latest_date`	string	`"2025-02-25T20:22:15.000Z"`	Timestamp of latest email
`latest_body`	string	`"Email content preview..."`	Body preview

Full JSON Response Example

{
  "metrics": {
    "total_emails": 20,
    "total_threads": 8,
    "auto_response_count": 0,
    "prospect_to_user": 5,
    "user_to_prospect": 2,
    "response_rate": "12.5%",
    "threads_with_responses": 1,
    "threads_without_responses": 7
  },
  "threads": {
    "responded": [
      {
        "thread_id": "1953ec6d35c7d68a",
        "email_count": 3,
        "response_count": 1,
        "auto_responses": 0,
        "latest_from": "[email protected]",
        "latest_to": ["[email protected]"],
        "latest_subject": "Meeting Request",
        "latest_date": "2025-02-25T20:22:15.000Z",
        "latest_body": "Email content preview...",
        "emails": [
          {
            "from": "[email protected]",
            "to": ["[email protected]"],
            "subject": "Re: Meeting Request",
            "date": "2025-02-26T01:09:24.000Z",
            "body": "Email content..."
          }
        ]
      }
    ],
    "no_response": []
  }
}

Example Output

"Looking at our email thread from last week about the software integration, your team had specific questions about API endpoints - would it help to schedule a technical review with our engineering team?"

API Usage

Generate Content API

{
  "enabledInsights": ["emailHistory"],
  "disabledInsights": []
}

Generate Insights API

{
  "insightSubtype": "emailHistory"
}

Connection Setup

Users connect their inbox at https://app2.autobound.ai/settings via OAuth. Currently supports Gmail and Outlook.

Processing Details

Initial Sync: Takes 16-24 hours to process historical interactions
Updates: Automatically indexes nightly at midnight PST
Connection Status: Check for green checkmark on integration settings page
Large Inboxes: 50,000+ emails may take up to 48 hours

Coverage

Refresh: Daily
Coverage: Depends on inbox connection
Best for: Re-engagement, relationship context, team coordination