G2 Product Review

{
  "signal_id": "26693532-548d-4898-b96c-b3281bf2cc1b",
  "signal_type": "g2-product-review",
  "signal_subtype": "g2ReliabilityIssues",
  "detected_at": "2026-01-11T23:39:53Z",
  "association": "company",
  "company": {
    "name": "Acme CRM",
    "domain": "acmecrm.com",
    "linkedin_url": "https://www.linkedin.com/company/acme-crm",
    "industries": [
      "CRM Software"
    ],
    "employee_count_low": null,
    "employee_count_high": null,
    "description": "Acme CRM provides customer relationship management solutions for small and medium businesses."
  },
  "data": {
    "summary": "VP of Sales Operations at a >1000 employee company reports monthly outages costing approximately $50K in lost deals. Multiple users confirm 3+ outages per month affecting demo reliability. The reviewer is 'actively evaluating HubSpot' as an alternative.",
    "relevance_score": 88,
    "confidence": "high",
    "themes": [
      "monthly outages",
      "lost revenue",
      "demo failures",
      "reliability concerns"
    ],
    "pain_categories": [
      "revenue_impact",
      "churn_risk"
    ],
    "switching_intent": {
      "detected": true,
      "urgency": "considering",
      "signal_phrase": "actively evaluating HubSpot"
    },
    "quantified_impact": {
      "has_numbers": true,
      "metrics": [
        "$50K lost",
        "3 outages/month",
        "4 hours/week wasted"
      ]
    },
    "decision_maker_complaint": {
      "is_decision_maker": true,
      "title": "VP of Sales Operations",
      "company_size": ">1000 emp."
    },
    "product_info": {
      "product_name": "Acme CRM",
      "product_category": "CRM Software",
      "product_url": "https://www.g2.com/products/acme-crm/reviews",
      "current_rating": 3.8,
      "total_reviews": 156,
      "review_count_90d": 12,
      "rating_distribution": {
        "5_star": 45,
        "4_star": 50,
        "3_star": 30,
        "2_star": 20,
        "1_star": 11
      },
      "top_competitors": [
        "HubSpot",
        "Salesforce",
        "Pipedrive"
      ],
      "competitors_mentioned_in_reviews": [
        "HubSpot",
        "Pipedrive"
      ]
    },
    "evidence": [
      {
        "quote": "cost us at least 2 deals worth $25K each",
        "reviewer_name": "Sarah M.",
        "reviewer_title": "VP of Sales Operations",
        "reviewer_company_size": ">1000 employees",
        "review_date": "2025-12-15"
      },
      {
        "quote": "actively evaluating HubSpot as our primary CRM",
        "reviewer_name": "Sarah M.",
        "reviewer_title": "VP of Sales Operations",
        "reviewer_company_size": ">1000 employees",
        "review_date": "2025-12-15"
      }
    ]
  },
  "insight": {
    "headline": "VP of Sales reports monthly outages costing $50K in lost deals",
    "detail": "VP of Sales Operations at a >1000 employee company reports monthly outages costing approximately $50K in lost deals.",
    "relevance": 0.88,
    "confidence": "high"
  },
  "tags": [
    "reliability",
    "enterprise",
    "revenue impact",
    "active evaluation"
  ],
  "source": "g2_reviews",
  "batch_id": "2026-01-11-17-39-08"
}